Privacy Policy

1. Information We Collect

Elite Trade Management collects personal information that is reasonably necessary for the provision of our services. The types of information we may collect include:

• Your name, address, email address, telephone number, and other contact details provided when you enquire about or engage our services.
• Property and site information relevant to the provision of quotations and the execution of building, renovation, or maintenance works.
• Payment and billing information necessary to process transactions and issue invoices.
• Information provided through our website contact forms, email correspondence, telephone conversations, and in-person meetings.
• Technical data collected automatically when you visit our website, including your IP address, browser type, device information, pages visited, and referring URLs.

Where our services relate to aged care modifications funded under government programs such as the Commonwealth Home Support Programme (CHSP) or Home Care Packages, we may also collect health-related information and details of government-approved assessments as required to facilitate service delivery. This information is treated with the highest level of confidentiality.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To provide, manage, and deliver the services you have requested, including preparing quotations, scheduling works, and coordinating with tradespeople and suppliers.
• To communicate with you regarding your project, including progress updates, scheduling changes, and invoicing.
• To process payments and manage our financial records in accordance with Australian tax and accounting obligations.
• To comply with legal and regulatory requirements, including building industry licensing obligations and work health and safety legislation.
• To improve our services, website, and customer experience through the analysis of aggregated and anonymised usage data.
• To send you relevant communications about our services, industry updates, or promotional offers, where you have consented to receive such communications.

3. Third-Party Sharing

Elite Trade Management does not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• With licensed sub-contractors, tradespeople, and suppliers engaged to perform work on your project, but only to the extent necessary for them to carry out their duties.
• With government agencies and program administrators where required for the administration of funded aged care services, including My Aged Care, CHSP providers, and Home Care Package managers.
• With our professional advisors, including accountants, lawyers, and insurers, where necessary for the operation of our business.
• Where required by law, regulation, court order, or government authority.

All third parties with whom we share personal information are required to handle that information in accordance with the Australian Privacy Principles and applicable privacy legislation.

4. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and from unauthorised access, modification, or disclosure. Our security measures include:

• Secure storage of electronic records using password-protected systems and encrypted databases.
• Restricted access to personal information on a need-to-know basis among our staff and authorised personnel.
• Secure disposal of personal information that is no longer required for the purpose for which it was collected.
• Regular review of our information security practices and procedures to ensure they remain appropriate and effective.

While we take all reasonable precautions, no method of electronic storage or transmission is completely secure. We cannot guarantee the absolute security of your personal information.

5. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and to collect analytical data about how our website is used. Cookies are small text files stored on your device when you visit our website.

We use the following categories of cookies:

• Essential cookies: These are necessary for the basic functionality of our website and cannot be disabled. They enable core features such as page navigation and access to secure areas.
• Analytics cookies: These help us understand how visitors interact with our website by collecting and reporting information anonymously. This data is used to improve our website and user experience.
• Marketing cookies: These may be set by our advertising partners to build a profile of your interests and show you relevant advertisements on other sites.

You can manage your cookie preferences at any time through our Cookie Settings page or through your browser settings.

6. Your Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights regarding your personal information:

• Right of access: You may request access to the personal information we hold about you. We will respond to your request within a reasonable timeframe, generally within thirty (30) days.
• Right of correction: You may request that we correct any personal information we hold about you that is inaccurate, out-of-date, incomplete, irrelevant, or misleading.
• Right to complain: If you believe that we have breached the Australian Privacy Principles, you may lodge a complaint with us. We will investigate your complaint and respond within thirty (30) days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).
• Right to opt out: You may opt out of receiving marketing communications from us at any time by using the unsubscribe link in our emails or by contacting us directly.

7. Contact for Privacy Concerns

If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of your personal information, please contact our Privacy Officer:

If you are not satisfied with our response to your privacy concern, you may contact the Office of the Australian Information Commissioner (OAIC):